Last updated: 1 January 2025
1. Who we are
Skillskonek Pty Ltd (ABN 77 703 966 705) operates a workforce skills training and vocational education platform connecting learners, employers and training providers across Australia. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.
This policy explains how we handle personal information, including sensitive information such as training records and student data, where applicable.
2. What personal information we collect
We may collect the following kinds of personal information:
- Identity and contact details: name, email address, and location details you provide when you enquire, request a quote or register on our platform.
- Training and education information: qualifications, course enrolments, skills assessments, and training outcomes you choose to share with us.
- Employment information: job roles, industry, and employer details where you engage our services on behalf of an organisation.
- Website usage information: IP address, browser type, pages visited and other technical data collected through cookies and analytics tools.
- Enquiry records: the content of messages you send to us via email or our contact and quote forms.
We do not collect sensitive information (such as health data or criminal records) unless it is reasonably necessary for the training services we provide and you have consented, or the collection is required or authorised by law.
3. How we collect personal information
We collect personal information:
- directly from you when you complete a form on our website, send us an email, or register for training services;
- from third parties, such as training providers or employers, where you have consented or where it is reasonably necessary for our functions;
- automatically through cookies, analytics and similar technologies when you visit https://skillskonek.site.
You may choose not to provide certain information, but this may limit our ability to deliver services or respond to your enquiry.
4. Why we collect and use personal information
We use personal information to:
- provide, administer and improve our workforce skills training and vocational education platform;
- respond to enquiries, prepare quotes and deliver contracted services;
- match learners with suitable training providers and employers;
- verify qualifications and training records where relevant;
- comply with legal, regulatory and vocational education reporting obligations;
- send service updates or marketing communications, where you have opted in.
You may unsubscribe from marketing communications at any time by emailing ceo@skillskonek.site.
5. Disclosure of personal information
We may disclose personal information to:
- training providers, assessors and educational institutions delivering services you have requested;
- employers and industry partners, where you have consented to be matched or referred;
- service providers who assist us with hosting, email, analytics and payment processing, under contractual confidentiality obligations;
- government regulators and funding bodies where required by law, including vocational education and training reporting obligations;
- professional advisers such as auditors and lawyers.
We do not sell personal information. Some of our service providers may be located overseas, including in the United States, Singapore and the European Union. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs.
6. Data quality and security
We take reasonable steps to ensure the personal information we hold is accurate, complete, up to date and relevant. We store information on secure systems with access controls, encryption in transit and regular security reviews.
We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law — including record-keeping obligations applicable to vocational education providers.
7. Cookies and analytics
Our website uses cookies and similar technologies to improve site performance, measure traffic and remember your preferences. You can control cookies through your browser settings; disabling them may affect some site functionality.
8. Access and correction
Under the APPs, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, email ceo@skillskonek.site with sufficient detail to identify the information you seek. We will respond within a reasonable period, usually within 30 days. There is no charge for access requests, although we may charge a reasonable fee for providing copies of large volumes of information.
9. Making a privacy complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at ceo@skillskonek.site so we can investigate and resolve your concern. We aim to acknowledge complaints within 5 business days and resolve them within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
10. Anonymity and pseudonymity
Where lawful and practicable, you may interact with us anonymously or using a pseudonym — for example, when making a general enquiry. However, delivering training services, issuing quotes and meeting regulatory requirements generally requires us to identify you.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.
12. How to contact us
For all privacy enquiries, access requests, corrections or complaints, please contact:
Skillskonek Pty Ltd
ABN 77 703 966 705
Email: ceo@skillskonek.site
Location: Hoppers Crossing VIC